First introduced in 2012, NCR Interactive Tellers offer financial institution customers a more personal banking experience, with the benefits of both self-service video banking and the branch experience in one unified solution. Today, Vidyo, Inc. en NCR announced a global OEM agreement to bring Vidyo’s high quality video communication technology to NCR’s Interactive Teller and other omni-channel video solutions worldwide. This strategic agreement allows NCR to integrate Vidyo’s secure, scalable video communications technology directly into NCR’s product lines, giving customers and service agents a personal, efficient way to interact face-to-face.
NCR’s Interactive Teller will leverage Vidyo’s technology to embed video banking capabilities within the system, giving customers the choice of self-service or connecting with a remote teller in a highly personalized, secure, audio/video interaction. Interactive Teller migrates routine transactions away from the teller counter, resulting in lower processing costs, faster transactions and increased product sales and revenue growth while maintaining a personal touch to banking.
“NCR is the market leader in omni-channel banking experiences. We pioneered the interactive banking technology market and our customers want a secure and dynamic experience,” said Jed Taylor, Vice President and General Manager, Community Bank Software & Global Video Services, NCR. “Vidyo delivers unmatched video quality and security and is our preferred partner to video-enable our NCR Interactive Teller and our future omni-channel video offerings.”
“Vidyo is pleased to have been selected as NCR’s preferred partner to integrate our technology into NCR Interactive Teller and across their channels,” said Eran Westman. “Quality matters in video banking, as in other video-enabled B2C applications, to enhance customer engagement and we look forward to this partnership supporting NCR’s future offerings.”
Vidyo’s platform and APIs enable enterprises, developers and solutions providers across a wide variety of markets and applications to deploy cloud-based, including hybrid, and on-premises solutions that address increasing demands to integrate visual communications into productivity solutions, workflows and business processes. Vidyo’s Hosted VidyoConferencing offering provides teams of any size the tools to deploy simple, optimized, cloud-based video collaboration with a rich feature set. Vidyo’s upcoming PaaS offering will give developers a simplified way to embed secure, scalable, high-quality multiparty video and collaboration into any workflow, application, endpoint or IoT form factor.
Please visit us at Enterprise Connect, Orlando, 2016, booth #921 or at ATA, Minneapolis, booth #1927 to learn more about new Vidyo offerings.
