Contact Center Articles

eBook: Adapting to the New Reality of eCommerce

eBook: Adapting to the New Reality of eCommerce

To stay in the game in this highly competitive environment, whether you are a direct-to-consumer eCommerce or a brick-and-mortar retailer with an online presence, it is imperative to meet customer expectations at every point a customer engages with your brand.

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eBook: UC, Contact Center Integration Drives Business Value

eBook: UC, Contact Center Integration Drives Business Value

Already, companies have measured improvements with integrated platforms, but most companies are not leveraging the integration as much as they could. Providers can do a better job creating solutions using the integrated platforms, rather than simply selling applications, to help spur some creativity.

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VidyoEngage for Retail

VidyoEngage for Retail

In today’s age of digital transformation, many brick and mortar businesses have made their services available online for convenience, efficiency, and scale. Email, web chat, and phone can lack the visual cues and personal touch needed to improve customer satisfaction and loyalty.

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