To stay in the game in this highly competitive environment, whether you are a direct-to-consumer eCommerce or a brick-and-mortar retailer with an online presence, it is imperative to meet customer expectations at every point a customer engages with your brand.
Contact Center Articles
The most effective, consistent, systematic experience which can address this challenge – and influence and drive sales at every level – is human interaction.
Already, companies have measured improvements with integrated platforms, but most companies are not leveraging the integration as much as they could. Providers can do a better job creating solutions using the integrated platforms, rather than simply selling applications, to help spur some creativity.
In today’s age of digital transformation, many brick and mortar businesses have made their services available online for convenience, efficiency, and scale. Email, web chat, and phone can lack the visual cues and personal touch needed to improve customer satisfaction and loyalty.
Customize your video communications experience with Professional Services.
Build custom video applications with the help of Vidyo’s skilled API developer advocates
Discover the key real-world video deployment strategies that some worldwide market leaders use to drive revenue with high-level customer engagement.
Uncover the top four real-world use-case challenges andlearnwhy cloud-based, real-timevideo communications could prove highly beneficialfor your business.
Follow six vital steps to successfully drive revenue and give your customers an amazing experience with real-time video technology.
Interactive Intelligence’s Customer Interaction Center just became more personal with a high quality video channel powered by Vidyo. Watch this video to see it in action.