ローコード／ノーコード CPaaS

Deploy a Powerful Communication
Platform as a Service
Without Writing a Single Line of Code

Aculab Breeze empowers businesses to simply create, manage, and optimize call workflows. Whether you’re handling inbound or outbound communication, our intuitive platform helps you deliver smarter, faster, and more personalized customer experiences.

Aculab Breeze Overview
Call flow & Messaging Automator

A cloud-based platform that lets anyone build sophisticated call flows quickly and effortlessly. No coding. No complexity.

What You Can Do With Breeze:

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Buy and assign phone numbers instantly

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Set up and schedule call flows per number

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Create IVRs with digit press or speech-to-text

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Configure voicemails, callbacks, and transcriptions

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Monitor diagnostics and call performance in real time

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Schedule and manage automated appointment reminders

データシートのダウンロード

Build Smarter Call Flows Faster

Configure your call flows in seconds and save time while improving efficiency

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Inbound/Outbound

Choose whether the flow is for inbound or outbound calls:
Tailor the experience to match your communication strategy.

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Multi-Channel

Simply select if it’s for SMS/FAX or live calls:
Quickly adapt to different communication channels without complexity.

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AMD Detection

Avoid wasting time on voicemails and focus on live conversations.

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Call Transcription

Improve agent productivity and ensure accurate follow-up with searchable call records.

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Office Hours

Set office hours and caller authentication (voice or digits):
Automate availability and secure access to your services.

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Custom Messages

Customize welcome messages with TTS voice options:
Deliver a professional, branded caller experience from the first second.

Analyze with Confidence,
パフォーマンスの向上

Optimize Agent Efficiency, Enhance Customer Satisfaction and Drive Continuous Improvement with advanced dashboards:

Real-time monitoring of call flows

Instantly see what’s happening across your communication channels, so you can detect issues early and keep operations running smoothly.

Instant visibility into performance metrics

Access live dashboards showing call traffic, queue sizes, and wait times, enabling data-driven decisions that reduce bottlenecks and improve customer experience.

Want to Build Your Own CPaaS?

Breeze is the low-code/no-code version of Aculab Cloud, designed for fast deployment without development complexity. If you prefer full control and customization, Aculab Cloud gives you the flexibility to build your CPaaS from the ground up using APIs and advanced features.

Learn more about Aculab Cloud

Breeze Agent Addon
Empower Your Call Center Teams

Simply enable inbound and outbound calling with Breeze Agent addon. Breeze Agent is a browser-native communication interface that simplifies inbound and outbound calling. No downloads, no plugins – just seamless call handling and real-time insights.

Breeze Agent Key Features

Thanks to Aculab Breeze Agent addon, agents simply and efficiently manage all their inbound and outbound calls through Breeze:

Receive and make calls, transfer, mute: Ensure smooth and flexible call handling for every customer interaction.
Access voicemails and callbacks: Never miss a follow-up opportunity with instant access to messages and requests.
View live stats: agent availability, queue size, wait times. Make real-time staffing decisions to reduce wait times and improve service levels.
Real-time transcription and translation: Understand every conversation instantly, regardless of language, and improve accuracy and compliance.
Set availability and wrap-up time: Optimize agent scheduling and post-call workflows to boost efficiency and reduce burnout.

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Boost Agent Efficiency with Unified Dashboards

Agents see everything they need, all in one place: caller info, elapsed time, queue status, voicemails, and callbacks. This helps reduce wait times, improve responsiveness, and streamline workflows.

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Real-Time Transcription & Translation
Turn Conversations into Actionable Data

During every call, Breeze provides automatic live transcription そして translation of the conversation.

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Boost Productivity

Agents can focus on the conversation without taking notes, reducing cognitive load and improving responsiveness.

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Improve Accuracy

Transcripts ensure nothing is missed, helping teams follow up with precision and avoid misunderstandings.

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Break Barriers

Automatic translation allows agents to communicate effectively with callers in multiple languages—ideal for international operations.

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Enable Compliance

Maintain a searchable record of conversations for quality assurance, training, and regulatory compliance.

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Enhance Experience

Real-time insights allow agents to respond faster and more effectively, improving satisfaction and resolution times.

Screenshot of Aculab Breeze with agents and dialpad

Key Industries

Breeze and Breeze Agent are purpose-built for Developers and System Integrators, offering a low-code/no-code platform that simplifies the deployment of advanced call management and communication features across industries:

ヘルスケア

HIPAA-compliant patient communications

コンタクトセンター

Scalable, efficient call handling

企業向け通信

Unified voice workflows

公共安全

Reliable, secure call routing

小売

Personalized customer engagement

主なメリット

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No-Code Simplicity

Launch workflows easily and effortlessly with Breeze

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Unified Management

Control users, numbers, and contacts in one place

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リアルタイム分析

Optimize performance with live insights

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Advanced APIs

Speech recognition, translation, and AI features

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Security & Compliance

ISO certified, HIPAA & GDPR compliant

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Scalable & Global

Web-based workspace with PSTN + WebRTC support

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Seamless User Experience

Simply handle inbound and outbound calls with Breeze Agent. No downloads or plugins thanks to a browser-native WebRTC interface. Ideal for remote agents and fast deployment.

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