Future of Work: How AI Is Transforming Video Communication

September 28, 2020
  by Blog Team

By 2022, video conferencing will likely become the second most popular channel of communication, falling in right after voice. The market could be valued at $41 billion.

The COVID-19 lockdowns boosted the movement toward video communication even more because of people’s restricted ability to travel and interact in person. Video communication is one of the best tools to fill this gap.

As they currently are, some teleconferencing providers are less than stellar. But what if they could be more? What if there are ways to enhance the teleconferencing experience to ensure video interactions can be at their most clear, productive, and effective?

That’s where AI comes in.

We’ll discuss how AI can help make video conferencing a more user-friendly and cost-efficient channel.

How Can AI Dramatically Improve Video Conferencing?

Let’s talk about AI’s role in the transformation of video communication. Below are some of the exciting ways AI can enhance video conferencing.

1. Automatic meeting transcription and indexing

When a patient has a telehealth consultation with their doctor, AI can transcribe the conversation and put the records in the right place, where the doctor can easily access it.

It can also be used in other sensitive virtual consultations, such as with a lawyer or financial manager where they need every detail from every word that their client has spoken. AI will ensure that all pertinent information is documented, as well as index it properly.

2. Detecting and assigning action items

AI can detect and assign action items for you automatically. It’s like having an on-demand secretary who will always be with you to take down notes on your meetings so you never miss out.

This feature would be best suited for executive, medical, financial, or lawyer consultations.

3. Live translation into non-English languages

Overcoming language barriers is a huge win. For businesses looking to expand their reach to overseas markets, a live translation of other languages can help make a webinar become more accessible internationally.

A feature like this can also be extremely useful for live streaming earnings calls or news. Including this feature within telehealth may help patients open up about symptoms and understand care instructions better if they can communicate in their native language.

4. Automatic identification of faces in meetings

When it comes to hosting big events online, or even virtual roundtables, a video conferencing tool enhanced with AI is key to eliminating time spent on gruntwork.

For example, instead of doing it manually, a video conferencing AI can identify a face and zoom in or add a byline or caption under a speaker. It can also be used to tag speakers that are coming up next.

AI Innovations from Vidyo and Touchcast

As a video conferencing provider (and heavy user, as well), we understand the need to make video communication more efficient and accessible. That’s why we decided to partner with provider Touchcast.

Together with their powerful AI capabilities and our highly scalable Vidyo SDK architecture, we can transition teleconferencing from “complicated” to “productive.”

And this collaboration is embodied by Touchcast’s latest product, Teamtime. Teamtime is an AI-enabled, virtual collaboration tool with many practical uses, such as the capability to:

  1. Let users present or record an interactive video presentation (even with an iPad)
  2. Allow more participants to collaborate live on-screen, using any device
  3. Place individuals in a virtual set or augmented reality, removing distracting or unprofessional backgrounds
  4. Allow multiple attendees to draw on a virtual whiteboard at the same time
  5. Let teammates work on the same computer in real-time via screen sharing
  6. Automatically transcribe, index, and summarize meetings
  7. Detect action items and assign them
  8. Provide live translations, allowing teams to overcome language barriers

These state-of-the-art AI features have been combined with enterprise-grade Vidyo technology. To see for yourself what the future of digital communication looks like, contact us.

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