Retail
Welcome to LiveRetail
The Virtual Live Commerce Solution That Takes Your Shopping Experience to the Next Level
Rapidly connect online traffic with the right people through chat, audio call or video conference. Whether you’re looking to facilitate sales, resolve customer service tickets or offer technical support, LiveRetail provides a “tip-to-tail” suite of software to get it done efficiently and ensure that data is captured for future analysis.
What is Live Commerce?
Live commerce has revolutionized online shopping.
Live commerce is the act of selling products online through live video while shoppers interact with the brand in real-time.
To make live commerce successful, companies need solutions such as live video shopping tools, live chat, and shopping cart integration for the ultimate customizable user experience.
Benefits of 1:1 Live Commerce Experience
Increase conversion rates
One-to-one video shopping enables the customer and sales associate to build a better connection without distractions that are common with in-person shopping.
Reduce wait times
Employees can screen-share and navigate their company website, suggesting alternative products to customers in just a few seconds.
Consultative selling
With one-to-one video shopping, it allows consultants to ask more in-depth questions that they may not be able to in an in-person setting or through chat alone.
Increase satisfaction
Thanks to easier access to experts, there is a higher chance customers will get the help they need with no stress, in less time.
Lower costs
Lower costs through more efficient allocation of scarce resources by allowing call transfer and routing functionalities within the organization.
Capture and analyze video call data
After the video live chat with customers, consultants can gather information from the chat history for product improvement and training.
LiveRetail Features
4K Video Quality
Make an impact with 4K video quality for your live demonstrations. Product demonstrations, troubleshooting, and close ups help enhance selling capabilities.
Instant Messaging
Make it easy for customers to connect with an expert using live chat, receive live product demos, and provide important information during the buyer’s journey.
API Development Service
Vidyo’s dedicated API consultation services will help your organization build its video applications to fit the unique use case and workflow needs.
Branding and white-labeling
Vidyo Professional Services will tailor the Vidyo interface for a custom experience without the overhead of developing your own application.
Real-time Transcript
Provide accessibility for everyone who accesses your retail store with a live transcript. You can also use to review at a later date for sales training and development practices.
Follow-Up Report
Support post-call surveys and summaries for instant customer feedback. This feature allows sales teams to review notes for potential sales, upselling, and cross-selling opportunities.
LiveRetail Uses Cases
Enhance Your Customer Engagement Solution with Live Commerce Shopping
With an in-person shopping experience, getting one on one attention isn’t always possible, especially during busy hours. LiveRetail guarantees that the employee can give their undivided attention to a customer and find the product that best fits their needs. It is also more time-effective, as the employee can screen-share and navigate their company website, suggesting alternative products in just a few seconds.
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