LiveRetail: Vidyo’s Live Video Chat for Virtual Styling

Engage your online customers with video
Ever since online shopping was introduced, retailers have been trying to figure out the best way to ensure both online and in-store experiences provide an engaging and positive experience. Finally, the introduction of virtual styling provides the highly personalized, interactive experience your customer’s desire. LiveRetail from Vidyo delivers live video chat, text, and audio calls with a click of a button for a real-time, in-store shopping experience for your online shoppers.   

Benefits LiveRetail’s Virtual Styling Provides Personal Shoppers  

Today’s consumers have many shopping options and opportunities to research which retailers meet their needs best. With this, merchants need to tailor the experience to address the individual shopper’s desire. Vidyo’s LiveRetail enables retailers to expand their virtual personal stylists’ influence and expertise to provide online style advice and inspiration for a more intimate online experience. Make sure your customers feel their best and get that in-store, interpersonal engagement anytime, anywhere they want. 

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Personalized Experience 

Let shoppers tell you when they want help. Provide the tailored advice they want with video calling and build customer confidence as they traverse their shopping journey.  

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Engage Online Shoppers – and Close the Sale  

Meet and get to know your customers, provide them one-on-one personal service and advice – and ensure they convert and get what they’re looking for with ease.  

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Build Lasting Relationships 

Capture shoppers’ information and trends, efficiently integrate that data with your in-house systems and keep customers coming back for more. 

LiveRetail’s 1:1 Video Support Features 

LiveRetail’s virtual styling solution provides an easy-to-use, intuitive experience through its cloud-based, off-the-shelf solution that is ready to deploy. Provide an interface customized to your brand, delivering a trusted, seamless environment for your customers. 

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Voice and Video Chat

Seamlessly integrate click-to-video chat anywhere on your website, chatbots, social media, mobile apps, or branch kiosks to be there whenever your customer needs you. 
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Co-browse and Screensharing

Help your shoppers browse your website, show off your latest styles, and easily manage customer inquiries for an end-to-end customer experience.  
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Comprehensive Video Platform

Robust, resilient, and optimized with superior video and audio quality to collaborate with video from anywhere and any device. 
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Text Chat

Make the virtual personal stylist available with secure, private 1:1 chats and translate languages in real-time. 
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Single Contact Center Access

Keep the conversation going with a single access to customer chats, emails, voice calls, and video chats all in one browser window for increased customer response rates. 
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Seamless Integration

Automatically sync LiveRetail data with any third-party CRM or back-office system to support sales growth, timely communications, and increased productivity.  

Interested in experiencing the benefits of LiveRetail’s virtual styling solution firsthand?

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