LiveRetail: Vidyo’s Live Video Chat for Call CentersThe next generation video call center for customer engagement
Benefits LiveRetail Brings to Video Call Center
Save Cost and Time
Keep the Personal Touch
Increase Customer Satisfaction
Tailored to Your Business
LiveRetail’s Video Call Center Feature
Video Call Transfer
Route a video call in real-time to anyone in your organization.
Video on Hold
Entertain and engage customers while they wait for a video conference to begin.
Set up public rooms, create groups and sub-groups, and configure policies to regulate meetings.
Determine quickly and easily the customer’s geographic location.
A single platform for app and desktop sharing, file transfer, online chat, and more.
Monitor customer/agent interaction to ensure quality of service.
Seamless Customer Experience
One-click connect and scheduling for a more coordinated experience.