The holiday season is upon us and for customer-facing organizations, the holidays can drive the year’s highest volumes of customer interactions. How can organizations succeed in ensuring that customer interactions are helpful and satisfying? Customer Engagement.
Customer engagement goes beyond traditional customer service, it facilitates meaningful, productive interactions between businesses and customers to ensure satisfaction and happiness.
During this hectic time of year (for consumers and businesses) a comprehensive, high impact customer engagement strategy can be the difference between a good and a great holiday season.
Have you considered video-enabled customer engagement?
Today’s consumer is increasingly connected and mobile. Video-enabled customer engagement mimics the in-person customer experience without the hassle of the holiday crowds. Adding on-demand interactive video communications to your customer engagement channel can foster more personal customer interactions that build brand loyalty, create upsell opportunities and foster closer relationships with your customers. With the VidyoWorksTM platform, it’s easy for companies of any size to affordably integrate face-to-face video engagement into their customer engagement strategy
Take care of your customers now, and you’ll find that their loyalty will last long after the holidays are over.