Top 6 Post-Acute Care Telehealth Software To Consider

Many patients face complications within weeks of being discharged after critical surgery or treatment for chronic diseases, leading to readmissions. These readmissions place significant strain on both patients and healthcare systems, though many are often preventable.

Preventing these readmissions requires remote tracking of recovery at home or in non-hospital environments facilitated by post-acute care telehealth software solutions. These tools ensure seamless continuity of care, reduce readmission rates and optimize resource use by identifying potential risks early and automating routine follow-up tasks.

Healthcare clinics or hospitals exploring post-acute care telehealth software would benefit from evaluating the features, user experiences, and supported platforms to make an informed choice for their care facility.

We have therefore scoured the market to bring you six user-recommended choices to consider based on publicly available reviews.

Things to Consider When Choosing a Post-Acute Care Telehealth Software

In order to maintain a consistent level of care in home environments or step-down facilities, telehealth software solutions must ensure seamless and reliable communication between patients and caregivers, real-time data exchange between monitoring devices and healthcare facility systems, and more. Essential features that can facilitate this include:

 

• Clinical Peripherals: Support for essential clinical devices such as stethoscopes and otoscopes to extend the range of virtual care services.
• Communication Tools: Features like high-quality audio/video to mimic in-person interactions and whiteboards for collaboration with peers or patients.
• Interoperability: Integration with top EHR systems (e.g., Epic, Cerner, Allscripts) and other clinical tools to streamline workflows.
• Multichannel Design: A consistent user experience across all platforms—web, mobile, desktop—to facilitate access and usability.
• HIPAA Compliance: Essential features like BAA support, 128-bit encryption, and policies for no PHI storage to maintain patient confidentiality.
• Ease of Use: Simple features like click-to-connect for easy conference joining and remote camera control to enhance user interaction.
• Data Handling: Options for call recording for consult reviews or patient education and advanced video delivery through cloud technologies for optimal performance across locations.
• Training and Support: Comprehensive training programs, resources such as help documents and usage videos, and 24/7 customer support ensure that your staff can effectively use the software, promptly troubleshoot issues, and provide uninterrupted care to patients.

Certain post-acute care software solution providers, such as Enghouse, offer additional services that surpass standard expectations, as you can see below.

Our Top 6 Picks for Post-Acute Care Telehealth Software Solutions

While exploring the market for potential options, we conducted extensive research, analyzing numerous reviews to understand what users appreciate and what deters them from certain solutions. This will assist you in making an informed decision. Here are our top picks

• Enghouse Video
• WellSky
• MatrixCare
• Net Health
• PointClickCare
• Netsmart

1. Enghouse Video

Enghouse Video provides telehealth software for post-acute care, enabling healthcare providers to remotely monitor patients recovering at home or in non-hospital settings after an illness, injury, or surgery. For example, a patient recovering from hip surgery can benefit from telehealth by receiving regular virtual check-ups and physical therapy sessions from the comfort of their home, reducing the need for hospital visits. This not only improves their recovery experience but also ensures continuous monitoring and timely intervention if complications arise.

With nearly two decades of market presence, Enghouse Video has helped many healthcare providers across the globe to improve patient outcomes, reduce costs, and enhance patient satisfaction through remote follow-ups, care coordination, chronic disease management, and virtual. Here is how:

• Reduced Readmissions: An integrated approach to postoperative follow-ups, patient rounding, consultations at step-down facilities, peer-to-peer collaboration, care coordination, and case management effectively minimized hospital returns.
• Optimized Resources: Regular virtual patient interactions enhanced monitoring efficiency while keeping costs under control.
• Improved Postoperative Compliance: Accessible follow-up care encouraged adherence to postoperative instructions and attending follow-up visits.
• Expanded Patient Access: Extended healthcare reach from step-down facilities and home environments, ensuring continuous care and monitoring.

Source: Enghouse Video

Most Celebrated Features

Enghouse Video meets all the key criteria mentioned above for post-acute care telehealth software and surpasses the standard expectations.

• Clinical Program Strategy and Design: Healthcare systems can maximize returns on their investments in post-acute care telehealth solutions by gaining support from clinical program managers and adoption services offered by Enghouse Video.
• Developer Toolkit: Enghouse Video offers a full developer toolkit for healthcare systems with in-house development teams. It ensures easy integration with existing systems and workflows, promoting higher adoption of custom applications.

Pricing

Enghouse Video provides various pricing plans suited for healthcare providers. To receive a quote, fill out the form at the bottom of this page.

Training Resources

Enghouse Video offers a variety of training resources to support your learning needs:

• Documentation
• Videos
• Webinars

Platforms Supported By Enghouse Video

• Windows or MacOS desktop apps
• iOS or Android mobile apps
• A browser with WebRTC (WebRTC is an open-source project that enables voice and video communications on any device and operating system without needing to download plugins. It works seamlessly across different browsers and operating systems.)

Why do Healthcare Providers love Enghouse Video?

Enghouse Video by Enghouse holds a solid rating on TrustRadius. Here’s what contributes to this high score:

• Reliable video quality even at lower bandwidth
• User-friendly platform requiring minimal training
• High-level security against information sharing and leaks
• Streamlined setup without the hassle of account verification
• Advanced collaboration tools for remote control and document sharing

 

1. WellSky

WellSky delivers post-acute care telehealth software and advanced analytics, equipping healthcare providers with tools for intelligent care management, improved patient outcomes, and enhanced business performance.

The platform supports various post-acute settings, including post-acute facilities, outpatient behavioral health, community behavioral health, IDD providers, adult day services, long-term care, and outpatient rehabilitation.

Source: WellSky

Most Celebrated Features

• Electronic health record (EHR): It facilitates seamless integration of patient data, assessments, group notes, and progress notes, enabling behavioral health providers to enhance care quality.
• Integrated Scheduling Tool: The tool simplifies booking recurring shifts and appointments, allowing viewing and managing multiple providers’ schedules on one screen, making rescheduling easier.
• Service Documentation: Providers can see all goals on one screen and use selection boxes for easy documentation. Service codes fill in automatically, and electronic signatures ensure compliance with payer standards.
• Reporting: Build custom reports and dashboards with your system’s data to monitor productivity, track documentation issues, review cases, and respond to audits.

Pricing

You can get pricing information by contacting WellSky’s support.

Training Resources

Wellsky provides a variety of training resources to support your learning requirements:

• Documentations
• Videos
• Webinars

Platforms Supported By WellSky

The software is accessible on all your devices, including iPads, tablets, and laptops. It provides mobile access and multi-site compatibility.

Why do Healthcare Providers Love WellSky?

Users commend WellSky for its user-friendly interface and responsive customer support and leadership. They appreciate the open-door policy that encourages feedback and drives changes based on user input.

Source – Software Advice

What Pushes Healthcare Providers Away from WellSky?

Users have reported missing details or difficulties viewing healthcare referrals or medical doctor notes.

Source – Capterra

1. MatrixCare

MatrixCare’s skilled nursing facility software offers predictive insights, enabling nursing staff to deliver proactive, evidence-based care. This comprehensive EHR solution supports both post-acute and long-term care needs.

Its analytics tools present clear data, enabling healthcare professionals to identify business and clinical improvement areas with easy-to-use reports.

Source – MatrixCare

Most Celebrated Features

• Global EHR Solution: This solution eliminates the necessity for multiple systems.
• Automated Data Entry: Users can approve auto-populated fields, minimizing errors and time consumption.
• Alerts and Audits: Helps maintain regulatory compliance, avoiding penalties and fines.
• Clinical Dashboards: Displays real-time resident data, enabling staff to prioritize tasks effectively.
• Revenue Cycle Management Tools: The tool optimizes operational processes, increases cash flow, and simplifies reporting.

Pricing

You can contact MatrixCare’s team for pricing information.

Training Resources

MatrixCare provides the following training resources to support your learning:

• Documentations
• Videos
• Podcasts

Platforms Supported By MatrixCare

To get information about the platforms they support, contact the MatrixCare’s support team or log in to MatrixCare’s online Client Community.

Why do Healthcare Providers Love MatrixCare?

Users appreciate MatrixCare’s easy-to-use platform, helpful setup and training support, and excellent tech support.

Source – Software Advice

What Pushes Healthcare Providers Away from MatrixCare?

Users report difficulty in creating certain reports and note that prices keep increasing.

Source – Capterra

1. Net Health

Net Health’s post-acute care telehealth software boosts efficiency and compliance for skilled nursing and senior living facilities. It streamlines workflows, boosts productivity, and allows healthcare providers to concentrate on patient care, leading to better outcomes.

The software includes tools for documentation, scheduling, and coding to ensure accurate operations.

Source: Net Health

Most Celebrated Features

• Built-in Clinical Content: Prioritize patient and resident care over paperwork.
• Pre-Claim Validation Checks: Ensure claims are accurate and complete from the start.
• Real-Time Alerts: Reduce claim denials with instant alerts for errors, ensuring timely corrections.
• Alinea Family Link: Foster trust between patients, families, residents, and therapists.
• Automated Reminders: Increase outpatient appointment attendance.

Pricing

To learn about Net Health’s pricing, contact their client support.

Training Resources

Net Health provides the following training resources to cater to your training needs.

• Documentations
• Videos
• Webinars

Platforms Supported By Net Health

To get information about the platforms they support, contact Net health’s support team or log in to Net Health Community if you are an existing customer.

Why do Healthcare Providers Love Net Health?

Users love Net Health for its seamless information flow, real-time billing, e-faxing capabilities, ease of scheduling, and “hard-stops” in documentation to ensure compliance and standards are met efficiently.

Source – G2

What Pushes Healthcare Providers Away from Net Health?

Users have reported that accounts must be closed and reopened monthly. Providers must create a new account manually if there’s a gap in care. Moreover, minor glitches have also been noted.

Source –  Capterra

1. PointClickCare

PointClickCare’s PAC Network Management enhances care transitions, patient outcomes, and network performance through real-time patient data exchange. It securely shares clinical information between acute and post-acute settings, reducing readmissions and ensuring patient safety.

Providers monitor patient status, access risk insights, and collaborate in real-time, improving post-discharge care. Additionally, tracking partner performance and benchmarking quality drives continuous improvement for better patient outcomes.

Source: PointClickCare

Most Celebrated Features

• Real-Time Patient Data Exchange: Facilitate smooth transitions between acute and post-acute care settings with real-time data sharing.
• Patient Monitoring: Track patient status and stay duration in real-time during post-acute episodes.
• Performance Visibility: Gain insight into post-acute facility and partner performance to drive improvements across the network.

Pricing

Contact PointClickCare’s customer support for pricing details.

Training Resources

PointClickCare offers the following resources to cater to your training needs:

• Documentations
• Videos
• Webinars

Platforms Supported By PointClickCare

PointClickCare is designed to work across multiple browsers. Check the technical specifications guide to learn more.

What Healthcare Providers must Consider While Choosing PointClickCare

There are not many public reviews available on this solution.

However, PointClickCare has a strong track record based on its marketplace footprint. The system integrates with major EHR systems like EPIC and Cerner, providing ED clinicians with up-to-date patient information ahead of their arrival.Tracking partner performance and benchmarking quality also

For those less familiar with PointClickCare, exploring other options with more available reviews might be beneficial.

1. Netsmart

Netsmart’s post-acute care telehealth software supports home health, hospice, and senior living care by ensuring smooth care transitions through a single patient record.

By connecting with a post-acute EHR or EMR, providers can engage in integrated care coordination with payers and referral partners. This enables them to concentrate on delivering quality outcomes and prioritizing the care of individuals.

Source: Netsmart

Most Celebrated Features

• Interoperability: Seamlessly connect with various healthcare entities and EHR systems for streamlined data exchange and electronic referrals.
• Actionable Analytics: Track clinical, operational,  financial, and referral trends with near real-time KPI dashboards to improve outcomes and demonstrate value to payers and referral partners.
• Care Coordination: Facilitate electronic communication and coordination among providers and partners. Receive real-time alerts on patient events and retrieve incomplete or missing resident information.
• Person-Centered Care: Support CMS-required quality measures, ensure secure data exchange, provide electronic prescribing, and integrate with patient portals for enhanced engagement.

Pricing

For information on Netsmart pricing, contact their post-acute care telehealth solution support team.

Training Resources

Netsmart provides the following training resources to aid your learning:

• Documentations
• Podcasts
• Webinars

Platforms Supported By Netsmart

Contact the Netsmart support team to get information about the platforms they support.

Why do Healthcare Providers Love Netsmart?

Users appreciate Netsmart for its easy documentation and convenient access to patient schedules. They are also pleased with the excellent customer support.

Source – G2

What Pushes Healthcare Providers Away from Netsmart?

Users have noted that Netsmart’s mobile app is not user-friendly for clocking in and out. They also mentioned that reporting is lacking, the system is not intuitive, and the database is disorganized, making data hard to find.

Source – G2

Enghouse Video: The Best Post-Acute Care Telehealth Software

Enghouse Video ensures seamless post-acute care due to its flexibility, scalability, and user-friendliness, supporting remote follow-ups, care coordination, and postoperative compliance with ease. It enhances patient outcomes, reduces costs, and increases satisfaction.

Suitable for healthcare facilities of any size, Enghouse Video offers top-tier video quality and robust security. With extensive EHR integrations and a dedicated tech support team, it ensures smooth operation and strong data protection.

With nearly two decades of market presence, Enghouse Video is a trusted choice for healthcare providers in over 120 countries through its on-premise, cloud-based, and hybrid deployments.

Join the 4,000+ healthcare providers who trust Enghouse Video. Contact us today!

FAQs

1. What is post-acute care management?

Post-acute care management involves coordinating and overseeing a patient’s care after they leave an acute care setting, such as a hospital, to ensure a smooth recovery and prevent readmissions.

1. Why is post-acute care important?

Post-acute care is crucial for ensuring continuous recovery, preventing complications, reducing hospital readmissions, and improving overall patient outcomes and quality of life.

1. What is the difference between acute and post-acute care?

Acute care provides immediate, intensive treatment for severe illnesses or injuries, while post-acute care offers ongoing recovery support and rehabilitation after the acute phase.

1. What are the examples of post-acute care settings?

Examples include skilled nursing facilities, inpatient rehabilitation centers, home health care, long-term acute care hospitals, and outpatient rehabilitation services.

1. Which is the best post-acute care telehealth software?

Enghouse Video is considered the best post-acute care telehealth software due to its flexible, scalable, and user-friendly platform. It supports remote follow-ups, care coordination, and chronic disease management, enhancing patient outcomes, reducing costs, and increasing satisfaction. Enghouse Video also extends services to underserved populations and facilitates collaboration among healthcare professionals.

Disclaimer – The insights presented in this article are sourced exclusively from publicly available information and customer reviews. Feel free to reach out if you require any modifications or updates to the content.