Top 5 Medical Video Conferencing Tools

The market for medical video conferencing technology is on track to reach a significant value of USD 142.6 billion by 2032, driven by the increasingly common practice of remote medical consultations worldwide.

The integration of high-quality video and dependable connectivity allows patients to receive professional consultations from the comfort of their homes, helps healthcare facilities bridge physical distances, and elevates the inpatient experience by extending services to behavior therapy, counseling, and communication with distant family. This technology not only streamlines the patient experience but also reduces healthcare professionals’ workload by reserving in-person visits for the most critical cases.

However, the application of video conferencing in healthcare is not without its challenges. Strict adherence to HIPAA compliance is crucial to safeguard sensitive patient data. Integration with existing tools and technologies like EHR is vital to ensure a streamlined workflow. More key challenges include:

1. Patient Privacy
2. Integrating with the organization’s existing hardware/software
3. Integrations with EHRs
4. Support of a wide variety of platforms

Hence to assist you in your search for the best enterprise-grade medical video conferencing software, we have curated a list based on in-depth research.

Before we get started, let’s look at some important features to consider.

Top Five Features to Look for in Medical Video Conferencing Software

In 2024, telemedicine isn’t just an option; it’s the backbone of modern healthcare. And, choosing the right medical video conferencing software can ensure you’re meeting modern care standards without compromising on quality.

But with plenty of options in the market, finding the right solution can be difficult. Let’s zero in on the must-have features that separate the best from the rest:

• High-Quality Video and Audio

Opt for a platform that offers high-quality video and audio streaming. This feature is essential for accurate patient assessments and effective communication between healthcare professionals.

• Streamlined and Flexible User Experience

Ensure the platform is easy to use for both the healthcare professionals and the patients. Ideally, the medical video conferencing software should include features such as:

• Support all popular platforms like Windows, Mac, iOS, Android, etc.
• Have an easy-to-use interface so users enjoy a hassle-free online consultation.
• Offer reliable connectivity so medical practitioners have steady video streams while assessing patients, even in challenging network conditions.

• Data Security and Privacy

All medical video conferencing tools must comply with HIPAA regulations, such as encrypted video and audio streams. Moreover, if you operate in the European Union, you’re liable to comply with GDPR rules. Only consider platforms that meet these requirements to avoid fines and other legal consequences.

• Integrations

Healthcare facilities have existing technology to enable patient care. Select a platform that integrates seamlessly with your existing tech stack like EHR software, patient monitoring tools, and medical devices, making the transition to medical video conferencing easy for patients and doctors.

• Recording and Documentation

Look for medical video conferencing software that supports video recording and documentation. It provides healthcare providers with valuable data to assess patient care quality accurately.

Top Five Enterprise-Grade Medical Video Conferencing Tools

After scouring the review sites and tapping into our experience, we identified the five best video conferencing software in the healthcare industry. Here are our top picks for enterprise-grade medical video conferencing software:

• Enghouse Video — Best enterprise-grade medical video conferencing software
• TrueConf — Best for medical institutes and conferences
• GoToMeeting — Best for small clinics and individual practitioners
• RingCentral — Best for gathering data to optimize healthcare workflows
• Pexip — Best for integrating with the EPIC database

Let’s dive into a detailed review of the top five medical video conferencing software.

NOTE: Our evaluation is based on our research of the tools, supplemented with Enghouse’s most knowledgeable experts. We only considered reviews from 2021 or later.    

• Enghouse Video

With 2 decades of experience, Enghouse Video offers an enterprise-grade medical video conferencing solution that’s purpose-built for healthcare professionals and patients. It’s reliable and scalable. Below are some in-depth features, such as:

• Provides high-quality 4K/5k HD video streaming to conduct thorough patient diagnosis
• Offers reliable connectivity in low bandwidth, high latency conditions
• Cuts down on patient costs by reducing in-person visits to the most severe cases
• Offers enterprise-grade security features that comply with strict HIPAA & GDPR

Source – Enghouse Video

Most Celebrated Features of Enghouse Video

• Electronic Health Records (EHR) integration: It provides healthcare providers access to medical history, treatment plans, and progress notes so they can offer personalized patient care.
• Appointment Scheduling: You can schedule appointments directly from the platform, streamlining operations and reducing appointment waiting times.
• Flexible Deployment Options: You can choose the deployment model that best suits your needs—fully cloud-based, hybrid, or on-premise.
• Patient Check-In and Triage: Patients can quickly register and prioritize their needs, ensuring doctors see them in the right order. This streamlines and speeds up the process for everyone.
• Technology Self-Test: Enghouse Video’s system ensures everything works before the appointment starts, providing a smooth video conference without technical issues.
• Additional Integrations: Enghouse Video integrates with other healthcare solutions for patient observation, medical devices, and specialty consults.

Enghouse Video Pricing

Enghouse Video follows a quote-based pricing model. You’ll need to reach out to the Enghouse Video sales team for more information.

Why Do Healthcare Providers Love Enghouse Video?

Healthcare providers appreciate Enghouse Video’s HD video quality, security features, and document-sharing capabilities.

• TrueConf

TrueConf offers high-quality video conferencing for healthcare institutions. It leverages advanced data security techniques to secure confidential patient information and is one of the few offering an on-premise solution. However, it’s missing common video conferencing features like bulk actions to manage multiple patient files simultaneously.

Most Celebrated TrueConf Features

• Highly secure channels: TrueConf is known for offering highly secure channels for internal healthcare communications, including video meetings with up to 1,000 participants.
• On-premise solutions: Its on-premise solution is accessible both online and offline. Information stored locally will be updated once network connectivity is reestablished.

• Multi-platform compatibility: Its solution is device agnostic. You can join from anywhere, including meeting rooms, smartphones, and web browsers.

TrueConf Pricing

TrueConf has a comprehensive free version called ‘TrueConf Server Free’ that supports up to 10 participants per conference. To add more participants, you’ll need to upgrade to the paid plan. For more details, reach out to the TrueConf sales team.

Why Do Healthcare Providers Love TrueConf? 

Users praise TrueConf’s ease of use, flexibility, and reliability. They are also impressed with its low bandwidth usage, thanks to locally hosted servers.

What Pushes Healthcare Providers Away from TrueConf?

Users have complained that common features (like bulk upload) are missing but are confident TrueConf will address this soon.

• GoToMeeting

Hosting over 80 million video meetings annually, GoToMeeting is popular among healthcare professionals worldwide who are looking for affordable medical video conferencing software.

It offers encrypted, HIPAA-compliant video conferencing channels; however, the solution isn’t designed specifically for medical video conferencing.

Most Celebrated GoToMeeting Features

• HIPAA compliance: GoToMeeting’s reliable medical video conferencing software offers HIPAA-compliant features like AES 256-bit encryption and 99.999% service uptime SLA.

• Reliable security features: It ensures doctor-patient confidentiality with security features like one-time passwords, locked meetings, and recording and chat disabling.
• Phone system features: GoToMeeting’s cloud phone system incorporates into your patient workflow, streamlining communications and securely managing sensitive EHR.

GoToMeeting Pricing

GoToMeeting’s plans start with a 14-day free trial, after which you’ll need to purchase a paid plan: Professional ($14/mo/organizer), Business ($19/mo/organizer), or Enterprise (custom plan).

It also has a free version that supports up to four participants.

Why Do Healthcare Providers Love GoToMeeting?

Users are impressed with GoToMeeting’s ease of use, reliability, and timely and helpful customer support.

What Pushes Healthcare Providers Away from GoToMeeting?

Users have complained about connectivity issues and laggy screens during video meetings. These issues could reduce the quality of care, directly affecting patient recovery.

• RingCentral

RingCentral offers a standalone healthcare solution with team messaging, video conferencing, a phone system, and contact center features.

Its features are designed to improve communication between healthcare professionals. However, there have been reports of delayed notifications, which could severely affect the quality of care. 

Most Celebrated RingCentral Features

• RingCentral for Healthcare: RingCentral’s AI-powered healthcare communication app lets healthcare professionals share complete patient histories, including appointments, prescriptions, updates, and surveys.
• Analytics: Its robust analytics features offer insights into healthcare workflows and processes. Its sentiment analysis feature analyzes patient surveys or feedback to understand patient sentiments.
• Useful integrations: Offers up to 24 healthcare-specific platform integrations, letting you build systems for specific medical scenarios.

RingCentral Pricing

RingCentral’s video conferencing pricing plans start with the Video Pro (Free) plan, which offers 50-minute video meetings for up to 100 participants.

It also has three paid plans: Video Pro+ ($15/mo/user), Webinar ($75/mo/organizer), and Rooms ($49/mo/room).

Why Do Healthcare Providers Love RingCentral?

Users speak highly of RingCentral’s easy-to-use platform, HD video quality, and screen-sharing capabilities.

What Pushes Healthcare Providers Away from RingCentral?

Users report connectivity issues and glitches with the mobile app. Moreover, there have been complaints about delayed notifications and long customer support queue times.

• Pexip

Over the last decade, Pexip has developed a flexible and universal medical video conferencing software that prioritizes security, reliability, and user autonomy.

Its secure, HIPAA-compliant video conferencing platform lets medical professionals remotely meet with and diagnose patients. However, its complex platform requires expert assistance while installing and troubleshooting.

Most Celebrated Pexip Features

• EPIC integration: Pexip integrates with EPIC, one of the largest EHR data providers in the U.S. It allows healthcare providers to host patient visits directly in Pexip’s HIPAA-compliant Virtual Meeting Room.
• Multi-device compatibility: Apart from the usual devices like mobile, desktop, etc., it also connects with drones and wearable technology to provide uninterrupted connectivity with remote healthcare workers.
• Secure connectivity: It provides encrypted video connectivity with HIPAA-compliant features and complies with international regulations, such as CCN-STIC for Spain and ANSSI / CSPN for France.

Pexip Pricing

Pexip offers two custom pricing plans: Video Platform as a Service and Self-hosted Video Platform.

You’ll need to reach out to Pexip’s sales team for more information on the pricing.

Why Do Healthcare Providers Love Pexip?

Users like Pexip’s reliability, high video quality, and cross-compatibility. They were also pleased with the responsive customer support.

What Pushes Healthcare Providers Away from Pexip?

Users have pointed out that Pexip has a high learning curve, making it difficult for non-technical people to use the platform. Multiple users have also faced issues while configuring the firewall.

Enghouse Video: The Best Enterprise-Grade Medical Video Conferencing Software

Medical video conferencing enables healthcare professionals to accurately assess patients remotely with high-quality video and audio streams, hosted on reliable online servers.

However, due to HIPAA regulations, you need video conferencing software that meets compliance criteria, or you risk legal action and hefty fines.

Of the lot we tested, Enghouse’s Enghouse Video stands out as a reliable and secure choice.

Enghouse Video by Enghouse Video is an enterprise-grade telehealth solution, seamlessly integrating with EHR systems, medical devices, and various endpoints.

Our technology supports everything from remote patient monitoring and inpatient workflows to medical cart integration, meeting the comprehensive needs of healthcare providers. Our solutions cover a wide range of care scenarios, including emergent, acute, at-home, and post-acute care, ensuring high-quality attention for patients everywhere.

Built on 2 decades of experience, Enghouse Video’s on-premise, cloud-based, and hybrid solutions deliver the world’s most innovative video conferencing platform to over 10,000 users across 120+ countries.

Opt for Enghouse Video and experience a telehealth system that emphasizes compliance, quality, and continuity of care. Contact us today!

FAQs

What is medical video conferencing?

Medical video conferencing is a type of video conferencing focused on healthcare. It allows doctors and medical professionals to provide medical treatments remotely, cutting costs and saving time.

How does medical video conferencing work?

Medical video conferencing works like any video conferencing software, but it has added features catering to the healthcare industry, such as EHR integrations, HD videos, HIPAA-compliant features, and data security.

What are the advantages of medical video conferencing?

Medical video conferencing offers the following benefits:

• It enables healthcare professionals to deliver remote medical care.
• It is cost-effective and efficient compared to in-person consultations.
• Patients can access medical care irrespective of location.
• Streamlines communication between departments, healthcare providers, and patients.

What video conferencing is HIPAA compliant?

Medical video conferencing software, like Enghouse Video, is HIPAA compliant, as the law requires.

What is the most popular medical video conferencing platform?

Enghouse Video is the most popular video conferencing software.