Aculab Cloud

Interactive Voice Response

Develop custom Interactive Voice Response (IVR) systems to create a great call experience.

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Aculab’s advanced IVR technology allows you to self-service with ease or direct callers to an agent through a simple, easy to learn API. Callers can interact with their voice using our best in class speech recognition from Google, or with their telephone keypad.

Benefits

Streamline the user experience

Increase efficiency and decrease waiting time by automating repetitive tasks with an IVR application.

Simplify customer contact

Reach customers using voice – ubiquitous across smart phones, feature phones and landlines.

Authenticate on-the-go

Integrate our voice biometrics system, VoiSentry, into your applications and authenticate your users whilst they’re talking.

Learn about VoiSentry

Features

Create refined call flows with ease

An easy to use, programmable API enables a wide selection of options for creating your perfect call flow.

Intelligent caller redirection

Send your callers to the right place automatically with best in class speech recognition.

Rock-solid reliability

Our cloud IVR system is hosted on Amazon AWS for a reliable, scalable experience.

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Use cases

Healthcare

Have your patients pick up their test results, automated through IVR.

Social Housing

Provide an effortless customer experience, saving both you and your customer’s valuable time.

Education

Send automated truancy reports to students’ parents and guardians.

Documentation

Walkthrough guides, application and deployment notes, datasheets, case studies and white papers.

Quickstart

Integrate Aculab products into your applications in minutes with this Quickstart guide.

Case studies

Discover how we have helped our clients, and how you too can benefit from Aculab Cloud.

Technical documentation

Find out about the installation guide and other technical documentation here.

See how simple it is, try out the code…

Not sure if Aculab Cloud is for you? Test the API with this sample Python code.

$mp = new Aculab\TelephonyRestAPI\Play();
$mp->addText(‘Please press 1 for yes or 2 for no’);
$menu = new Aculab\TelephonyRestAPI\RunMenu($mp);
$menu->addMenuOption(‘1’,‘optionyespage’);
$menu->addMenuOption(‘2’,‘optionnopage’);
$actions->add($menu);