Telehealth video conferencing solutions are rapidly gaining traction, with projections indicating a 5.1% compound annual growth rate and a market valuation of $156.7 million by 2033.
This significant growth underscores the expanding range of options available to healthcare providers. If you’re on the hunt for the ideal telehealth video conferencing tool—whether it’s for remote patient monitoring, virtual sitter services, post-acute care, or telehealth for therapists—you’ve come to the right place.
To make your decision easier, we’ve developed this comprehensive guide featuring our top recommendations for telehealth video conferencing solutions. We’ll cover essential features, highlight key benefits, and discuss any limitations to help you find the perfect fit for your specific needs.
Let’s dive in and find the solution that best supports your healthcare objectives.
Key Features to Look in a Telehealth Video Conferencing Solution
In 2024, telemedicine has become essential to delivering modern healthcare. Selecting the right telehealth video conferencing software is key to maintaining high-quality care standards.
With so many choices available, finding the ideal solution can feel overwhelming. Let’s focus on the must-have features that set the best platforms apart.
HIPAA Compliance and Security Protocols
A HIPAA-compliant platform is essential for protecting patient data. Features like end-to-end encryption, secure data storage, and access controls help safeguard sensitive information. Platforms that offer audit trails ensure compliance by tracking data access and interactions, fulfilling HIPAA’s regulatory requirements.
EHR Integration
Seamless integration with Electronic Health Records (EHR) allows healthcare providers to access patient data in real-time and update records automatically after each session. This reduces manual entry and ensures that patient histories, prescriptions, and treatment plans are maintained in a single, up-to-date system.
Scheduling and Appointment Reminders
Automated scheduling and reminders improve patient management. Patients can easily book appointments and receive notifications via text or email, reducing no-show rates. This feature streamlines workflows and minimizes administrative burdens for healthcare providers.
Consistent Video and Audio Quality
Reliable video and audio quality are essential for virtual consultations. Platforms equipped with adaptive streaming can automatically adjust the resolution based on available bandwidth, ensuring smooth communication even with fluctuating internet connections.
Easy-to-Use Platform
User-friendly platforms simplify the telehealth experience for patients. Features such as one-click access, smartphone compatibility, and browser-based use without downloads make participation easier. Platforms offering multilingual support can further improve accessibility for diverse patient populations.
Interactivity and Collaboration Tools
Platforms with screen sharing enable providers to collaboratively review documents, worksheets, and online resources during consultations. Virtual whiteboards allow for real-time annotation, improving clarity and enhancing patient engagement throughout the discussion.
Vendor Support and Staff Training
Vendors that provide 24/7 support and comprehensive training resources are crucial in ensuring smooth platform adoption. In healthcare, ongoing technical support helps minimize disruptions and ensures patient care is not compromised by system downtime.
Certain HIPAA-Compliant Telehealth Video Conferencing Solution providers, such as Enghouse, offer additional services that surpass standard expectations, as you can see below.
Our Top 7 HIPAA-Compliant Telehealth Video Conferencing Solutions
Drawing from extensive research and our own industry experience, we’ve curated a list of the top 7 HIPAA-compliant telehealth video conferencing solutions that stand out in healthcare. These platforms cater to providers’ needs and facilitate secure, seamless patient care. Our top picks include:
- Telehealth Solutions by Enghouse Video
- Webex for Healthcare
- TrueConf
- Doxy.me
- Zoom for Healthcare
- Caregility
- GoTo Meeting
Now, let’s dive into the details to find the ideal telehealth solution for you.
1. Telehealth Solutions by Enghouse Video
Enghouse Video offers a suite of telehealth video conferencing solutions designed for numerous healthcare use cases. These solutions seamlessly integrate with Electronic Health Record (EHR) systems, medical devices, and various endpoints, enabling efficient virtual care delivery across diverse healthcare settings.
The telehealth solutions by Enghouse Video are designed to meet the unique needs of each department:
- Emergent/Urgent Care: Expedite triage, optimize resource allocation, and reduce unnecessary readmissions.
- Acute Care: Improve patient outcomes, lower costs, and enhance patient and clinician satisfaction.
- At-Home Care: Provide care beyond hospital walls to manage chronic conditions and enable early intervention.
- Ambulatory Care: Facilitate access to specialists, manage chronic diseases remotely, and reduce readmissions.
- Post-Acute Care: Support remote follow-ups, coordinate care for complex cases, and boost patient satisfaction.
- Remote Observation: Enable clinicians to monitor multiple patients from any location, adjusting care based on patient status, such as critical condition, discharge readiness, or fall risk.
Moreover, Enghouse Video’s professional services team works closely with your organization to customize the solution, ensuring it integrates seamlessly with existing workflows and supports timely, coordinated patient care.
Source – Telehealth Solutions By Enghouse Video
Most Celebrated Features
Enghouse Video’s Telehealth Solutions meet all the essential criteria mentioned earlier for telehealth video conferencing and exceeds standard expectations.
- Flexible Deployment: Whether you need cloud, on-premise, or hybrid deployment, the telehealth solutions offer options that suit your operational needs, ensuring seamless adaptability.
- One-Click Entry for Patients: Patients can book appointments through any web browser on their device without downloading an app. This straightforward process is especially beneficial for less tech-savvy or older patients, making it easier for them to join sessions.
- Patient Check-In: Patients register and prioritize their concerns efficiently, helping doctors manage appointments in the right order and speeding up care delivery.
- Technology Self-Test: Telehealth solutions automatically check technical readiness before appointments, ensuring smooth, uninterrupted video conferences.
- Device Compatibility: Telehealth solutions ensure patients can easily access care from any device, whether a smartphone, tablet, or laptop. This makes virtual visits flexible and accessible regardless of the patient’s technical setup.
- Omni-channel Experience: Telehealth solutions enable smooth transitions across voice, video, and chat, ensuring patients and clinicians maintain a cohesive interaction no matter how they communicate.
- Additional Integrations: Telehealth solutions connect seamlessly with systems for patient monitoring, medical devices, and specialty consults, allowing for more comprehensive virtual care and enhanced clinical workflows.
Pricing
Enghouse Video offers various pricing plans to meet the diverse needs of healthcare providers. To get a quote, please contact the Enghouse team.
Why Do Healthcare Providers Love Telehealth Solutions by Enghouse Video?
The telehealth solutions have earned an impressive 8.9/10 rating on TrustRadius, making them a top choice among healthcare professionals. Let’s delve into why they stand out in the industry.
Exceptional Video and Audio Quality
Enghouse Video’s Telehealth Solutions are trusted for its high-quality video, even in low-bandwidth areas.
For example, Range Mental Health Center (RMHC) used telehealth solutions to maintain reliable therapy sessions, ensuring strong connections for therapists and patients regardless of location. An RMHC evaluation showed that all users rated the connection quality as “Good” or “Excellent.”
For the last two decades, Enghouse Video’s Telehealth Solutions has helped many clients successfully deliver stable communication even in challenging network environments.
Secure and Reliable Platform
Healthcare providers trust Enghouse Video’s Telehealth Solutions for its secure, HIPAA and GDPR-compliant platform that protects patient data.
For instance, Cyberfish, while building its Interdisciplinary International Cybermedical Community, chose telehealth solutions for its security, ease of use, and reliable performance.
The company secured a contract after receiving Swiss government approval, confirming that patient data was adequately protected during videoconferencing. Since then, Cyberfish has expanded to 90+ hospitals across multiple countries, with over 2,500 registered physicians, including top specialists, benefiting from secure telehealth communication.
EHR Compatibility
Enghouse Video’s Telehealth Solutions offers seamless integrations with widely used on-premise and cloud-based EHR systems. This ensures smoother workflows, enhanced data protection, and compliance with legal standards.
2. Webex for Healthcare
Webex for Healthcare is Cisco’s video conferencing tool designed for telehealth consultations. This AI-powered platform transforms patient experiences by enabling seamless virtual visits and enhancing collaboration among care teams. It also streamlines operations within healthcare settings, boosting overall efficiency.
Healthcare support staff can access patient history and contextual information in real time. With AI-suggested responses, interactions become more personalized and effective. The platform’s crystal-clear audio and video ensure smooth communication between providers and patients, facilitating high-quality telehealth services.
Source: Webex for Healthcare
Most Celebrated Features
- Appointment Booking: Patients can book, reschedule, or cancel appointments through digital channels, helping reduce no-shows and cutting costs for providers.
- Proactive Alerts: Automatically alert patients when their prescription is ready or notify them of any delays.
- Pre-Treatment Reminders: Send digital reminders to ensure patients are prepared for tests or treatments, including clear instructions and directions to the treatment center, reducing no-shows.
- FAQ Bots: Provide patients with easy access to healthcare information through FAQ bots, helping them self-serve and reducing inbound call volumes.
Pricing
Webex offers plans tailored to diverse needs and budgets:
- Free plan: $0/month, includes meetings up to 40 mins, no wait times, up to 100 attendees, and unlimited messaging.
- Starter: $9.33/month, 24-hour meetings, 150 attendees, 5 GB cloud recording.
- Business: $12.29/month, 200 attendees, 10 GB recording.
- Enterprise: Custom pricing, up to 1,000 attendees, FedRAMP security. Contact sales.
Source: Webex
Why Do Healthcare Providers Love Webex for Healthcare?
Healthcare providers, like Merlin Antúnez, MD, Medical Director and Orthopedic Surgeon at One World Surgery, value the ability to connect from the operating room to conference rooms worldwide. This real-time connectivity offers their students an unparalleled opportunity to observe challenging cases as they happen.
What Pushes the Healthcare Providers Away from Webex for Healthcare?
Some users feel that the platform would benefit from allowing the host to control the view and layout for all attendees, improving the overall experience.
3. TrueConf
TrueConf delivers high-quality telehealth video conferencing tailored for healthcare institutions, with advanced data security to protect patient information. It also enhances healthcare workflows by offering secure, real-time communication across various scenarios, such as:
- Remote patient appointments: Provide virtual care while ensuring secure, real-time video communication with patients from any location.
- Internal healthcare communications: Facilitate remote staff meetings and case conferences with secure connections, improving team collaboration.
- Urgent doctor meetings: Organize quick consultations with physicians in different locations, including temporary hospitals, while maintaining data privacy.
- Digital healthcare: Securely share lab results, clinical records, and other sensitive data over encrypted communication channels.
- Live-streaming surgeries: Enable real-time communication between surgeons and students with secure video streaming for educational purposes.
- Training and development: Conduct remote seminars and lectures for medical professionals’ ongoing learning, with secure access for all participants.
Source – TrueConf
Most Celebrated Features
- Enhanced Security: TrueConf provides highly secure communication channels, supporting video meetings with up to 1,000 participants for sensitive healthcare discussions.
- On-Premise Availability: The platform offers an on-premise solution that works both online and offline. Data stored locally syncs automatically when the network reconnects.
- Cross-Platform Access: TrueConf is compatible across devices, allowing users to join meetings from meeting rooms, mobile devices, or web browsers, ensuring flexibility.
Pricing
TrueConf offers a robust free version called ‘TrueConf Server Free,’ allowing up to 10 participants per conference. If you need to accommodate more, upgrading to a paid plan is required. For further information, you can contact the TrueConf sales team directly.
Source – TrueConf Pricing
Why Do Healthcare Providers Love TrueConf?
Healthcare providers like Joshua Gordon, CEO of ClinicTracker, appreciate TrueConf’s seamless integration across web, desktop, and mobile platforms. It enables them to deliver comprehensive telehealth services that meet the evolving needs of their patients and customers.
What Pushes Healthcare Providers Away from TrueConf?
Users have noted the absence of some common features, such as bulk upload, but they remain optimistic that TrueConf will resolve this soon.
4. Doxy.me
Doxy.me is a HIPAA-compliant telemedicine platform designed for healthcare providers and mental health practitioners of all sizes. It offers an easy-to-use, browser-based solution with no downloads or installations required, allowing patients to access their appointments through a simple link.
The platform is known for its high-definition video conferencing, live chat functionality, and secure virtual waiting rooms.
Source: Doxy.me
Most Celebrated Features
- Patient Queue: Easily manage patient flow with the queue feature, allowing you to see when your next patient checks in and switch between patients effortlessly.
- Live Chat: Communicate via text with patients while on a call with another, providing seamless support. Live chat complements both audio and video interactions.
- Transfer Patient: Easily transfer patients between waiting rooms, mimicking the in-office experience. This feature supports workflows for patients seeing multiple providers, allowing assistants to triage and assign patients efficiently, saving time.
- Custom Branding: Maintain your organization’s image by customizing your Doxy.me account to reflect your branding and identity.
Pricing
Doxy.me offers four plans tailored to different provider needs. The Free Plan costs nothing and covers basic features. The Pro Plan is $35/month for individual providers. The Clinic Plan, at $50/provider/month, is suited for small to medium-sized practices. The Enterprise Plan offers custom pricing for larger organizations, with solutions tailored by the sales team.
Source: Doxy.me
Why do Healthcare Providers Love Doxy.me?
Healthcare providers appreciate Doxy.me for its simplicity for clinicians and patients. They like the platform’s easy-to-share URL, making appointment access straightforward, while the virtual waiting room allows patients to wait comfortably until their session begins.
What Pushes the Healthcare Providers Away from Doxy.me?
Some healthcare providers have noted occasional issues with clients joining calls where video and audio aren’t perfectly synced. Another concern is that Doxy.me performs more reliably on computers, while mobile devices like phones and tablets may experience inconsistencies.
5. Zoom for Healthcare
Zoom for Healthcare is a telehealth solution that simplifies communication between providers and patients through secure video conferencing. The platform complies with HIPAA, PIPEDA, and PHIPA regulations, safeguarding patient data with encryption.
Designed for virtual consultations, collaborative care, and medical education, Zoom connects patients and providers remotely, improving healthcare delivery. It integrates smoothly into existing workflows, keeping healthcare teams connected and efficient across various care settings.
Source: Zoom for Healthcare
Most Celebrated Features
- Connect with Patients: Streamline communication and care with Zoom’s unified platform.
- Zoom Meetings: Conduct virtual visits with HD video and audio.
- Zoom Phone: Enable phone communications across any device.
- Zoom Rooms: Facilitate consultations with entire care teams.
- App Marketplace: Enhance patient experience through easy-to-use integrations.
- Huge Participant Capacity: Zoom can support up to 1000 participants, making it ideal for group therapy or counseling sessions.
- Custom Integrations: Build powerful video-based health apps using Zoom’s developer platform.
- APIs: Tighten workflow integration with Zoom’s APIs.
- Video SDKs: Add Zoom’s video and meeting features to third-party apps.
- Webhooks: Automate workflows with Zoom webhooks.
Pricing
Zoom for Healthcare offers two plans: the Pro Plan, priced at $149.90 per user annually, and the Business, Business Plus, and Enterprise Plans, for which pricing details are available by contacting Zoom directly.
Source: Zoom for Healthcare
Why do Healthcare Providers Love Zoom for Healthcare?
Healthcare providers appreciate Zoom for its ease of use and HIPAA compliance. They like that they can schedule virtual classes, create and record videos, and repurpose content across social media platforms, making their work more efficient and streamlined.
What Pushes the Healthcare Providers Away from Zoom for Healthcare?
Healthcare providers find Zoom challenging for non-users, as logging into meetings can be difficult. They also mention that the toolbar is disruptive during meetings, often popping up unnecessarily and requiring them to wait for it to disappear.
6. Caregility
Caregility is a HIPAA-compliant telehealth platform that helps healthcare providers scale telehealth at the point of care, improving communication, patient safety, and care delivery. Its centralized management simplifies the expansion of telehealth across multiple units and campuses, supporting virtual care in any setting, from home visits to hospital bedside care.
Caregility’s inpatient telehealth solutions include:
- Enabling Clinical AI: Leverage AI-powered tools through video and audio feeds to enhance bedside care.
- Supporting Virtual Nursing: Virtually bring experienced nurses to the bedside, improving workflow and patient safety.
- Facilitating Critical Care/Tele-ICU: Provide on-demand monitoring and interventions for high-acuity patients.
- Enhancing Inpatient Virtual Engagement: Use video tools to involve families and support interpreter services.
- Ensuring Virtual Sitting/Observation: Monitor at-risk patients to prevent harm.
- Enabling Specialty Rounding: Facilitate virtual rounding for hospitalists and other specialists.
- Accelerating EMS Transport Assessments: Virtually assess trauma patients during transport.
- Improving Emergency Department Efficiency: Connect clinicians to manage surges and triage faster.
Source: Caregility
Most Celebrated Features
- Remote Assessments: A quick 30-second scan automatically captures patient vital signs at the start of every virtual visit, streamlining initial assessments.
- Safety Risk Detection: Notify care teams of potential risks, such as falls, elopement, or self-harm, enabling faster clinical intervention when needed.
- Clinical Notifications: Easily monitor and manage clinical notifications, track virtual care sessions, and handle requests for virtual support from patients and bedside staff.
- Adaptive Telehealth Devices: Connect telehealth systems with smart TVs and Interactive Patient Consoles to optimize space and resources.
Pricing
For pricing information, contact the Caregility team.
Why do Healthcare Providers Love Caregility?
Users appreciate Caregility’s ease of use, robust features, and seamless EHR integrations. A standout feature they value is the addition of a camera, enhancing communication between patients, staff, and family, positively impacting both care teams and patients.
What Pushes the Healthcare Providers Away from Caregility?
While the platform offers various features, some users wish for more customization options.
7. GoTo Meeting
GoTo Meeting is a telehealth video conferencing platform that allows healthcare providers to connect securely with patients on any device from any location.
It supports both routine checkups and urgent consultations while safeguarding patient data with AES 256-bit encryption and full HIPAA compliance through a signed Business Associate Agreement.
Source: Goto Meeting
Most Celebrated Features
- Ensure Security: Protect doctor-patient confidentiality with advanced security measures, including one-time passwords, locked meetings, and the ability to disable recording and chat features.
- Access Cloud Recordings: Easily access and share meeting recordings from any device, thanks to secure cloud storage.
- Get 24/7 Support: Receive round-the-clock customer support with access to training videos, guides, and other helpful resources.
- Share Video and Screen: Simultaneously display your webcam feed and shared presentations or applications on the same screen for seamless collaboration.
- Custom Backgrounds: Maintain privacy during consultations by blurring or customizing your background with pre-set or uploaded images.
- Integrate Seamlessly: Simplify your workflow with integrations for EHR systems and productivity tools. Use plugins like Outlook, Google, and Calendly to schedule and collaborate efficiently with MS Teams or Slack.
Pricing
GoToMeeting offers a 14-day free trial. After the trial, you can choose from the paid plans: Professional at $14 per organizer per month (billed annually), Business at $19 per organizer per month (billed annually), or a custom-priced Enterprise plan.
Source – GoToMeeting Pricing
Why do Healthcare Providers Love GoTo Meeting?
Healthcare providers appreciate GoTo Meeting for its simplicity. It’s user-friendly for hosts and participants, and they value its integration options, which make it easy to connect with existing systems.
What Pushes the Healthcare Providers Away from GoTo Meeting?
Some healthcare providers are disappointed with its lack of true white-label capabilities. They also find setting up virtual backgrounds cumbersome compared to other platforms.
While platforms like Doxy.me offer free plans, Zoom for Healthcare supports large participant numbers, and Webex for Healthcare integrates AI, Telehealth Solutions by Enghouse Video delivers all the must-have features in one comprehensive solution.
Let’s take a closer look at why Enghouse Video’s Telehealth Solutions stands out as the top HIPAA-compliant telehealth video conferencing option.
Why Are Enghouse Video’s Telehealth Solutions Class Apart?
With over two decades of experience, Enghouse Video’s telehealth solutions are trusted by top healthcare organizations like Mercy, Mayo Clinic, Nemours, and Miami Children’s Hospital. Offering HIPAA-compliant security with end-to-end encryption, it ensures the highest standards of patient privacy and data protection.
Beyond its robust security features, Telehealth Solutions by Enghouse Video delivers high-quality clinical video, even in low-bandwidth environments. April Vanek Radford, VP of Ochsner CareConnect 360, praised the telehealth solution’s reliable performance in regions with poor connectivity, making it ideal for expanding telemedicine.
Seamlessly integrating with existing healthcare systems, the platform supports virtual appointments, remote monitoring, and specialty consultations without disrupting workflows. This powerful blend of security, reliability, and flexibility makes it the top choice for healthcare providers.
Ready to enhance your virtual care? Contact us today to discover how the Enghouse Video’s Telehealth Solutions can elevate your telehealth services.
FAQs
What is Telehealth Video Conferencing?
Telehealth video conferencing is a modern healthcare solution that enables patients to connect with providers via video, phone, or text chat. This technology facilitates easy access to routine checkups, prescription refills, and mental health services, improving convenience and expanding healthcare accessibility.
What Advantages Does Telehealth Video Conferencing Offer?
Some of the benefits of telehealth video conferencing are:
- Increases accessibility for remote patients
- Enhances patient engagement through ongoing communication
- Saves time and offers convenience by reducing travel and wait times
- Cost-effective by lowering expenses for both patients and providers
- Improves care management with remote monitoring for better health outcomes
Which is the Most Popular HIPAA-Compliant Telehealth Video Conferencing Solution?
Enghouse Video’s Telehealth Solutions are a leading suite of HIPAA-compliant tools. With robust end-to-end encryption, these solutions prioritize the protection of patient medical records, ensuring secure and confidential virtual consultations for healthcare providers and patients alike.
Disclaimer – The insights presented in this article are sourced exclusively from publicly available information and customer reviews. Feel free to reach out if you require any modifications or updates to the content.
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