Vidyo Brings Embedded Video Communications to ServiceNow Customer Service Management Applications

May 18, 2016

Vidyo Inc., a leader in video communication and collaboration, today announced it has received certification of its application with ServiceNow® Customer Service Management. Certification by ServiceNow signifies that Vidyo has successfully completed a set of defined tests focused on integration interoperability, security and performance. The certification also ensures that best practices are utilized in the design and implementation of Vidyo’s application with ServiceNow Customer Service Management.

Leveraging Vidyo’s industry leading technology ServiceNow customers world wide will have the ability to embed the HD quality video communication into any customer or field service application, workflow or endpoint.  The certified integration enables on-demand, multiparty, face-to-face interactions and content sharing between customer agents or field service workers and external participants, fully embedded within the ServiceNow Connect platform.

The integrated solution features the ability to escalate to video and screen share from within ServiceNow Connect via a single click, supports up to 50 participants in a call and is available as a cloud service or on-premises deployment. Emerging form factors including smart glasses are also supported by the certified integration, allowing field service workers to connect with fulfillers, agents and domain experts in real time from their mobile device or smart glasses in a “see what I see” setting.

“We are thrilled to be working with ServiceNow, the industry leader in service management, and providing these innovative solutions to their customers,” said Eran Westman, CEO, Vidyo.“ Our affordable to deploy, highly scalable and securely integrated video-enabled solutions with ServiceNow will positively impact key service metrics around customer satisfaction, time to resolution, and workforce productivity, in order to continue meeting the evolving needs of ServiceNow customers in retail, telecommunications, government, healthcare, financial services and other industries.”

Vidyo is now certified for sale and available in the ServiceNow Store. Visit the Vidyo booth, P26, during Knowledge 16 at the Mandalay Bay Convention Resort & Casino in Las Vegas, May 15-20.

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