Telehealth working ‘beyond our wildest dreams’ at Chicago’s Rush

On-demand video visits at Rush University Medical Center have earned a Net Promoter score of 89 so far this year, with more than half of them related to concern over coronavirus.

The article, written by Bill Siwicki in Healthcare IT News, provides the details of how VidyoConnect workflow resolved the problems Rush University Medical Center had with connection failures, mobile-first workflows and other issues. The new platform allowed for Rush’s bandwidth to provide extra buffering if the patient’s Internet speed wasn’t quite up to snuff. It also does not require the patient to download anything extra, and they can be on any mobile device and most browsers to connect to telemedicine visits.

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