Dialogic PowerMedia XMS Product Overview

Elevate Your Call Center’s Performance

Streamline your call center operations

Integrating Dialogic’s PowerMedia XMS into your call center operations can help streamline processes, reduce agent workload, and ultimately, enhance your customer experience. The overview highlights:
  • Incoming call or WebRTC session initiation
  • Routing the customer
  • Self-service or agent assistance
  • Multimedia interaction
  • Conferencing
  • Call completion
  • Recording and analytics

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