Dialogic PowerMedia XMS Product Overview
Elevate Your Call Center’s Performance
Streamline your call center operations
Integrating Dialogic’s PowerMedia XMS into your call center operations can help streamline processes, reduce agent workload, and ultimately, enhance your customer experience. The overview highlights:- Incoming call or WebRTC session initiation
- Routing the customer
- Self-service or agent assistance
- Multimedia interaction
- Conferencing
- Call completion
- Recording and analytics
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