Nemours’ affiliated hospitals needed a fast, reliable way to connect critical care specialists with pediatric patients to evaluate, diagnose, and streamline care while also cutting costs.
Nemours worked with Vidyo to deliver immediate, high-quality video access to centralized experts for critical pediatric care consultations. Their collaborative CareConnect solution provides specialized care to affiliated hospitals, remote clinics, primary care offices, and patient homes.
locations with Vidyo-powered iPad carts
increase in direct transports to the ICU
“After evaluating competing technologies and looking at what was going to fit our needs, it was an easy decision. Vidyo was on top of the list,” said Jeffrey Barnello, manager of Telehealth Operations and Technology at Nemours. “Our key criteria were ease of use and flexibility. Beyond having the best technology in the healthcare market, we need local clinics to know our experts are here whenever they need answers or help.”
Nemours deployed Vidyo in the emergency department at their affiliated hospitals and critical care facilities, opening a high-quality, secure, and HIPAA-compliant visual channel for their critical care pediatric specialists. With the ability to connect attending ED physicians and patients at community hospitals at a moment’s notice, Nemours’ care teams can determine the best course of treatment. Often, Nemours specialists are able to remotely address a concern, allowing patients and families to stay close to home.
After seeing impressive results, Nemours expanded their efforts to help patients through telehealth. They worked to develop a specialty care program that allows pediatric specialists access to remote clinics, primary care offices, partner intensive care units, and pediatric patient floors. Additionally, Nemours launched the first-of-its-kind 24/7 direct-to-consumer platform in six states with Vidyo partner American Well.
“Thanks to CareConnect we now do critical care on emergency consoles, behavioral healthcare, and much more,” said Barnello. “We have empowered our physicians, physician assistants, nurses, and dieticians, all on the same platform. Today, they come up with fantastic ideas all the time that help us make a difference in caring for kids.”
Following Hurricanes Harvey and Irma, which hit Texas and Florida, Nemours offered CareConnect at no charge to families impacted by the storms. Helping during disaster relief is yet another opportunity for Nemours to bring its pediatric expertise closer to families. For Barnello and Nemours, improved outcomes are the bottom line and the only way forward. “We can’t wait to grow the ways we’re able to leverage technology to make a difference in our patients’ and families’ lives,” Barnello concluded.
Get In Touch With Sales
Learn more about how Vidyo can provide the solution you need.