Richland, WA – May 3rd, 2018 – Invo Video Banking continues its strong momentum and rapid growth trajectory by today announcing a partnership with HAPO Credit Union, bringing the total number of partners to five. By leveraging Vidyo’s best in class integrated video platform, Invo is able to provide customers with a powerful video banking solution that provides the highest quality real-time video interactions required to meet customer demands.
The $1.5 billon HAPO Credit Union is the latest in a growing list of credit unions that have selected Invo Video Banking to help better serve their members. HAPO plans to begin the implementation process this week at a satellite location before pushing the technology to all locations and Invo will be especially helpful in providing the benefits of a full-service location in the more remote areas that HAPO serves.
Noemy Correa, HAPO VP of Member Service, “When researching a video conferencing solution, we looked for a solution that would allow us to assist our membership with all their financial needs. The desired solution needed to be a pleasant and seamless experience for our membership as well as providing ease of use for our staff. Invo Solutions met this need. We are excited to begin this joint venture.”
Credit unions from across the country are choosing Invo Video Banking over competing products. Azura Credit Union, HAPO Credit Union, BluCurrent Credit Union, East Idaho Credit Union and United Credit Union make Invo’s five partners. Invo continues to edge out competitors with its universal use and seamless user experience. Several partnering credit unions who have entered the implementation phase agree that Invo Video Banking creates an improved member experience.
Leveraging Vidyo’s technology makes it possible for Invo to better help credit unions serve member needs without the need to fully staff all locations. Subject matter experts, like staff members specializing in business lending, can meet face to face with a member regardless of location whenever the need arises.
“Invo’s recent growth and success in its video implementations validates Vidyo’s vision that embedding video into financial services workflows enriches customer experiences,” said Elana Anderson, Chief Marketing Officer for Vidyo. “It demonstrates that not only does the increased trust engendered through the face-to-face video transaction enhance customer satisfaction, but also improves sales metrics, along with the financial services provider’s top and bottom lines.”
“We welcome our new partnership with the industry-leading HAPO Credit Union and look forward to helping to serve their 150,000 member with the scalability, ease of implementation and reliability that our software solution provides,” said Derek Williams, Invo Co-Founder. “Our recent growth is a testament to our world-class product and the need for credit unions to find new opportunities to connect with members in a digital world.”
About Invo Solutions
Founded in 2012, Invo Solutions was created to develop a better video banking experience. Backed by 25+ years’ experience in the financial institution industry, Invo is focused on creating solutions geared to reduce customer wait time, while creating a seamless customer experience. Invo Video Banking has been featured in Credit Union Journal, American Banker and at the 2017 REACH Convention. Its start-to-finish software solution is backed by 5 years of proven aggregate data. Pioneers in the video software space, Invo has created a cross-industry product. Learn more by visiting invosolutions.com.