The quality of the claim experience is a key driver of customer retention. Insurers can now perform video loss adjustment by having claimants show the adjuster the damage using the camera on their smartphone or tablet.

Automatic Transcript:

The customer experience following a disaster is a key factor in retention or attrition.
But the traditional claims handling process is expensive and inconvenient.
Finding a niche for an on-site survey to assess the damage can be tricky.
And having to wait for the expert is frustrating for clients.
By using VidyoEngage to integrate video into your claims handling process,
you can make it more convenient and less costly for you and your customer.
Imagine ...
To carry out the assessment, the insured shows the damage using her smartphone.
The expert inspects the damage from different angles in real time and archives photos in the file.
Experts don't waste time or money on the road, which boosts productivity.
More time slots are available for appointments and the schedule is better respected.
Costs are greatly reduced because your adjusters handle more claims, more efficiently, without leaving their desks.