As we continue on this journey with remote judicial proceedings, we will be able to maximize all the possible benefits and ensure that it is as good as in-person hearings, if not better in many cases.
Online shopping with video enables the customer and sales associate to build a better connection without distractions. A single person assists the customer from the beginning to the end of the transaction.
Over time, we have adapted well to managing day-to-day activities like shopping, doctors’ visits, and banking, and learned to embrace technology for the ease and convenience it offers.
Offer a customized digital experience. Vidyo makes it so that retailers can more efficiently apply the human warmth of a physical store to the online environment of ecommerce.
In marketing, demonstrating a clear point of difference from your competitors is critical to your organization’s success. For some credit unions, deploying video technology has been a vital factor in creating a...
How do you create excitement in your financial institution? Perhaps you conduct a raffle in which members and employees can win cool prizes. Renovate your facilities to make them more attractive. Or introduce new...
You’ve heard us yammer on about this for some time already: video – right now – is the face-to-face channel of our digital world. People (especially millennials) feel more engaged and emotionally connected over video....
Although customer engagement is becoming more self-service oriented, research shows that live, real-time video collaboration improves customer experiences and increases satisfaction and lifetime value. Video combines...
Companies today go above and beyond to ensure a highly differentiated customer experience to maintain and elevate their brand. Customers interact with brands at different points and through various channels throughout...
Vidyo was proud to participate as a platinum-level sponsor at G-Force, a customer engagement event hosted by Genesys. G-Force featured more than 100 educational and breakouts sessions and networking activities that...
In a former life I was the CMO at Genesys and when I was there, we commissioned several surveys on how consumers felt about customer service. I was stunned by how many people were reluctant to use the phone. As...
In our previous post, we discussed the evolving role of video for customer interactions. Let’s explore how Customer Experience leaders are leveraging video. Customer service is becoming transactional. Let’s explore how...
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