Traditional claims processes are costly, inconvenient, and time-consuming. And yet these processes drive customer retention and loyalty. Watch this video to learn how real-time video capabilities with VidyoEngage can...
Many banking professionals believe that it’s essential to maintain a physical branch presence. But what’s the value if customers have to wait for assistance? Or if the specialist they need isn’t on-site when they...
How do you make it more convenient for your private, commercial, and wealth banking customers to meet with your financial advisers when those clients don't have time to visit your branch during regular business hours?...
Your contact center is your hot spot for ensuring customer satisfaction, maintaining customer loyalty, and identifying up-sell and cross-sell opportunities. Traditional communication methods, like a phone call, don’t...
Which Vidyo intern won the “Dinosaur Award” for being the only millennial without any social media accounts? And which intern took home the “Boomerang Award” for coming back for another summer? These were just some of...
Here’s how to change credit union employees’ behavior for video technology after deploying a video system.
They say hindsight is 20/20. With the gift of more information and context, hindsight allows us to evaluate past choices more clearly than we could in the moment. Credit unions that have deployed video technology are...
In 2016, Solarity Credit Union in Washington State began a much-needed digital transformation revolving around a new “digital engagement center” where the institution’s lending specialists would be housed. The goal in...
Someone recently called me a warrior, and it really got me thinking back to how far I’ve come. My 8,000-mile journey from India to America has been challenging, and it’s one that many others have faced. It’s for that...
What is a Video Banking Service? Video is one of the newest ways for financial services institutions and their staff to improve customer or member engagement and increase revenue. So new, in fact, that Vidyo’s 2018...
Getting an internship, especially with an impressive company like Vidyo, is an amazing experience. I was a Creative Services intern that quickly realized learning new techniques, under a skilled mentor, while building...
A year ago, I was completely lost in my professional path. I wasn’t sure what to do, or how to start my career, or which career I even wanted to pursue in the first place. You’re probably thinking, typical millennial,...
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