Enghouse Video Blog
News, updates, thought leadership and more.Vidyo Apps are Alive and Well in the Apple App Store and Everywhere Else
You know the saying “A falsehood can travel around the world before the truth gets its boots on”? Well, apparently it applies to trademark infringement as well… On Tuesday a company posted an app on the Apple® App Store® to record iPhone® screens without jailbreaking,...
Google and Vidyo Bring VP9 to WebRTC
Google just announced that the upcoming release of its Chrome browser, version 48, will have VP9 support for WebRTC. This is an important milestone for WebRTC and Chrome for a number of reasons. To appreciate why, it is useful to look a little bit at the history of...
Talking Telemedicine: What’s Trending in Healthcare
In 2015, all but eight states introduced at least one bill related to telemedicine to their state legislature. What’s more, state lawmakers floated a total of 200 bills across the country.* It’s clear that the policy hurdles that were once significant barriers to...
Kaiser Makes Strategic Investment in Vidyo
Health care companies are actively embracing video-based visits with patients. The general public is more comfortable with video-based interactions. From policy makers to care providers to patients we’re seeing a groundswell for telemedicine. Highest quality, easily...
Change the way you care! Improve Quality of Service with Video-Enabled Assistance
All support activities are facing the same challenge: how to reduce time-to-answer and improve quality of service while reducing costs at the same time. Video-enabled assistance solutions are gaining support and adoption around the world, fueled by a shortage of...
Why Settle for “Good Enough” Video Collaboration
Today Vidyo shared customer engagement news on a new integration with Genesys using the Vidyo Adapter. The Vidyo Adapter for Genesys will seamlessly integrate into the Genesys customer experience platform and provides a native experience for video-enabled Genesys...
Does Video Matter to Contact Center KPIs?
You know that moment when you learn something new and then notice it everywhere immediately afterwards, wondering why we hadn’t noticed it before? Well this time it was a Contact Center KPI called Net Promoter Score (NPS) at the Gartner Symposium in Barcelona, Spain....
Count on Customer Engagement this Holiday Season
The holiday season is upon us and for customer-facing organizations, the holidays can drive the year’s highest volumes of customer interactions. How can organizations succeed in ensuring that customer interactions are helpful and satisfying? Customer Engagement....
Mitel Ups the Ante for Visual Collaboration with Vidyo
Today Vidyo and Mitel shared news of a new OEM agreement that will enable Mitel to leverage Vidyo APIs to embed Vidyo’s industry-leading, software technology into various Mitel solutions including its MiCollab application. Mitel, one of the fastest growing cloud...
Quick Guide to Successful Video Collaboration
Collaboration is necessary to the success of any business. When in-person collaboration isn’t possible (when employees are dispersed or traveling), video conferencing is a great alternative. But how can you ensure meetings will be productive and time-efficient? How...
User Adoption and Video Conferencing Deployments
One fish, two fish, three fish…Go! When fish swim in the same direction in a coordinated manner, it’s called “schooling.” Fish evolved to swim in schools to improve foraging, swim more efficiently, and to protect themselves from predators. Just as schooling is...
Connect with Vidyo at Gartner Symposium /ITExpo 2015
It’s that time of year again, Gartner IT Symposium and Expo in Orlando! Don’t miss this opportunity to see first-hand the ecosystem of Vidyo-enabled applications for Healthcare, Customer Engagement, Financial Services, Field Services, Vidyo on drones, smart glasses...
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