USE CASE – AGENTS

Improve your Agents’ performance!

Videos are easily understood by your customers and employees. Save time and reduce phone call time by 10 to 20%!

Create automatically enhanced videos about your offers/policy changes/ fast evolving portfolios.
Capture videos faster with Momindum Maker: Capture videos from PowerPoint & Google Slides, capture video tutorial Screencast, generate automatic subtitles/chapters and video editing.

Agents find the video passage and the slides needed to respond to the query instantly.
Videos are efficient to understand a product, One minute video = 1,8M words (Forrester Research).
Increase Customer Satisfaction by providing single point and wholesome interaction, reduce call forwards to experts, and reduce number of agents by 10-20%.
Let Agents find easily information they need with video classification; Filter. Sort them out by category, display the latest videos, the most seen, the best rated…

Momindum manages hosting & streaming (cloud). Secured videos accessible from all devices, complete freedom from location.
Agents work remote and hybrid. They need to have access to videos anytime and anywhere securely, so they are secured by SSO.

Set up a WebTV to break the silos, centralize your videos in working agent environment.
Product videos are accessible live and instantly during calls
Agents find immediately information needed on all your products.
Stay in your environment: Integrated in Inbound / Outbound Contact Centers, LMS, CRM

Videos are easily understood compared to Complex text or verbal instructions. Easily enrich FAQ site with video content thanks to a powerful video capture tool.
Click here to learn more about Momindum Maker.
Deploy a self-service video WebTV on your website to make customers knowledgeable on your products & services. You will reduce number of after-sales calls & products returns with pre-sales video.

Reduce call duration and increase customer satisfaction: Complex explanations take time. Pushing videos via email & chat save agents’ time, provide answers to customers quicker. Identify customer issue and easily send videos to customers instead of a long conversation.
Embed your videos in your emails with one click thanks to a Chrome plug-In. Stay in your working environment
Ability to individually track customers or prospects views of all videos sent. Support agents know the consultation historic. They know what videos were watched and can provide a different solution. Thus, it will save time for both agents and customer.
Prioritize the most interested contact for the Outbound: Call the one who watch several videos for several minutes.

Analyze which videos resonate and improve outcomes.
Improve Agents’ performance and promote upskilling: Analyze what Agents watched, how long, which parts… and invite employees to watch more videos.
Analyze the level of engagement of your listeners and understand which videos are performing the best.

Momindum Cloud platform to manage and administrate all video assets.
Momindum Maker: create quickly interactive videos. Capture & Enrich automatically your videos.
Momindum TV: Centralize & Facilitate access to relevant information with a WebTV and a powerful search engine.
Hosting and Streaming, secured videos for remote and hybrid work.
Share video internally or externally (for individual email) with share options and Momindum Chrome Plug-in.

Speak to an Enghouse Video Momindum specialist.