Video Customer Engagement for Money Lending
The loan market is very competitive. Beyond low interest rates and favorable terms, the ability to simplify the application process, establish trust, and bring in the right expertise are key to maximizing the chances of closing a deal. With video banking, the loan adviser and the loan applicant can have much more personal and meaningful conversations during remote interactions. A 3rd party such as a subject matter expert or the loan applicant’s spouse or business partner can also be involved in the discussion to streamline and expedite the decision-making process.